kayla & john

Frequently Asked Questions

• Since all-inclusive resorts are pre-paid AND non-refundable, travel insurance is encouraged to protect your investment.
• Life is unpredictable; plans can change.
• The cost of insurance is based on the cost of your room plus your age. We will provide you with a quote when you receive your initial invoice before you submit your deposit.
• Without insurance, there are no refunds should your plans change.
• Without insurance, you will also not have any medical coverage for mishaps or catastrophic events. Your US health insurance will likely not work outside the US.

Yes, all international travelers are required to have a passport, including infants and children. To learn more about the application process, please visit the U.S. Department of State website.

IMPORTANT! If you do not have a passport or need to renew your passport, please do so right away. The passport offices are taking 2-3 weeks for expedited and 4-6 weeks for standard service.

As of September 2024 - for routine passport renewal, you can now do this online through the US Department of State! Online renewals are taking 6-8 weeks for turnaround and expedited service is not offered at this time.

Kayla & John have paid a deposit to pre-reserve rooms for your group. They have a group contract that allows them to offer additional benefits for their guests. The couple kindly asks that you book your hotel within our designated group contract here at Bridie Travel.

There are several reasons why you should honor the couple’s wishes and book the hotel portion with the group:
• The couple has worked with me to negotiate a contract for the ENTIRE group. This allows the couple to offer some amazing and fun surprises for all of you.
• These events and special amenities are based on a group minimum and the couple is required to meet that minimum number of rooms. Rooms booked outside the group contract do not count toward this minimum.
• Groups are given priority status at the resort, so you might miss out on some VIP treatment.
• Groups are given priority room assignments, so if you book directly, you’re likely getting a room that couldn’t be sold to a group. It will be leftover inventory, probably in an undesirable location away from everyone else.
• Groups are given priority in terms of an oversold situation. If the hotel over sells, your group is protected but your reservation is not. You could be walked to another location.

Guests who do not book within the group contract unfortunately:
• Will not get the group rates
• Will not be not be protected by the cancellation policies we’ve negotiated.
• Will have to pay upfront vs. over time.
• Will not receive any pre-departure, trip support or post-trip support from me.
• Cannot have Bridie Travel assist with travel arrangements made outside of the group, nor can be assisted in the event of an emergency.
• Are not “officially” recognized by the hotel as being part of our event. The hotel group contract and wedding event pricing are planned in tandem.
• Guests staying off property will be charged a day pass to attend the wedding events. The resort has the right to stop selling day passes at any time.

You are required to book your own flights into Cancun International Airport (CUN). If you need assistance, please do not hesitate to contact me to book airfare to Cancun, Mexico. The airport code is CUN.

• It is not advised to fly to Cozumel (CZN) or Tulum (TQO) Airports as they are much further away and there will be an additional cost for the transfer.
• We recommend you purchase your flights as soon as possible. You can book via your favorite airline and consider using miles or credit card points, if you have them.
• Due to contract deadlines, we recommend booking your hotel room as early as possible and adding air when you’re ready.
• Please send your flight information in no later than Wednesday, October 1, 2025.
This is how I schedule your ground transportation in Cancun.

You will submit your flight information via the online form that will be emailed out closer to your departure date. Please note incomplete responses will not be accepted and may result in the inability to book your ground transfers.

• Please coordinate with your roommate and designate ONE person to fill out the reservation form.
• Reservation forms should be one per ROOM, not one per person.
• If you and your roommate live at different addresses, please make sure to include the second passenger’s contact info. This can go in the notes field.
• If you would like separate invoices for each roommate, please include this in the comments section of your reservation form.
• When I get your form, I will email both of you and explain next steps.

Travel insurance is HIGHLY recommended and protects you if you need to cancel your trip. Since all-inclusives are pre-paid, insurance protects your investment if you need to change your plans. Without travel insurance, there are no refunds for any reason.

Travel insurance includes more than just cancellation coverage… it includes post-departure coverage and medical coverage as well!

Did you know that most USA health insurances do NOT work in Mexico? If you need to see a doctor for an illness or a small mishap, you will be charged in cash upfront before a doctor will treat you. Insurance helps reimburse you for these unexpected costs.

Travel insurance is based on the cost of your room, your age, and the state in which you reside. At time of submitting your reservation request, Bridie Travel will provide you with a quote for a comprehensive travel insurance plan.

Your insurance quote will contain two options:
1. The Worldwide Trip Protector Platinum plan from Travel Insured (or similar) is a traditional policy which allows you to cancel for a covered reason (ie sickness, illness, death in family, etc). There are over 30 reasons for trip interruption/cancellation.

2. You can add a 'Cancel For Any Reason' election onto you Worldwide Trip Protector Platinum plan. This benefit gives you extra flexibility of knowing you can cancel your trip for almost any unforeseen reason that the Worldwide Trip Protector plan does not already cover at 100% and receive 75% of your non-refundable trip costs back. It includes benefits like trip cancellation protection, primary emergency medical benefits, 24-hour travel assistance, and more. This insurance election must be added at the time of DEPOSIT.

If these plans are not eligible for sale in the state in which you reside, a similar quote & vendor will be offered.

This is not ideal, but in certain cases, this may be your only option and that is okay!

You will have to pay for a wedding pass, which is $180 per person each day. This wedding pass allows you to enter 30 minutes before the event and leave 30 minutes after the event ends.

If a guest wants to enter in the morning they will be charged a day pass of $210 and they have access to all facilities from the morning until 30 min after the event.

Important: You need to notify Bridie Travel or the couple if you are not staying on property so they can hold these passes for you.